Check-in day, step by step
A relaxed, well-prepared landlord makes a relaxed tenant — and the rest of the tenancy follows from there.
Be on time
Arrive 10–15 minutes early, or be reachable by phone for remote handovers. If plans slip even 10 minutes, tell your tenant straight away — they’ve often been travelling for hours.
Check identity and documents
Before handing over keys: ID matches the booking, any documents your contract requires, and a signed copy of the contract ready to exchange.
Give a proper tour
15–20 minutes, warmly. Ask about their journey, then cover:
- Each room
- Key appliances
- Wi-Fi (test it)
- Circuit breaker
- Building access
- House rules
- The welcome pack
Most important — inspect the property together: point out documented wear, walk the inventory list, ask them to flag anything straight away, and take joint photos of whatever either of you wants on record. A 10-minute joint walkthrough prevents most “it was already broken” disputes later.
Stay close for 48 hours
Most questions come in the first two days — heating, oven, Wi-Fi. Respond fast through Spotahome chat, even just “I’m on it”. The tenant has 24 hours after move-in to report anything that does not match the listing; if they do, Spotahome can step in and handle the case. So engage early.