Booking requests

Reviewing, accepting and declining.

You have 24 hours: here's why speed matters
Your response time is the single behaviour you control that most affects whether this booking, and the next one, happens.
2 min read
What a booking request really means
A booking request is the strongest signal a rental platform can send you: a screened tenant who has committed a month’s rent to live in your home.
3 min read
How Spotahome verifies tenants before they can book
By the time a request reaches you, the tenant has already passed checks that most landlords never get to run on a stranger from a classified ad.
4 min read
Reading a tenant profile like a pro
Experienced landlords decide in minutes, not days. Here are the three signals they look at — and the traps they avoid.
3 min read
Accepting your first booking, step by step
One tap confirms the booking. Here’s exactly what happens in the seconds, days and weeks that follow — so nothing surprises you.
5 min read
Cancelling a booking you have accepted
Declining a pending request and cancelling a confirmed booking are not the same thing. Here is what happens if you cancel after accepting.
3 min read
When (and how) to decline without hurting your listing
Declining isn’t failure — done right, it’s good account hygiene. Done wrong, it quietly buries your listing.
3 min read