What if the place doesn’t match the listing?

A mismatch claim pauses payment while support reviews it — an honest listing keeps this clause away from you.

The tenant can raise a mismatch within 24 hours of moving in. Payment is paused while Spotahome support reviews the report — they’ll contact you for your side, compare against the listing and the Homechecker records, and either release the payment or agree a resolution.

Keep your listing honest and your photos current and this clause will never touch you.

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